Profile

Established in Santos in 2003, AGS-Ágora Global Surveys specialises in Marine and Non-Marine claims; providing loss prevention inspections, cargo claims handling and claims consultancy.

Our clients include exporters, importers, trading companies, shipping agents and sea carriers, as well as insurers, brokers and law firms.

AGS is distinguished by a team of independent professionals with wide experience and recognised prestige in the specialised management of claims, as well as in the provision of technical services to the insurance market.

It is a multidisciplinary team of professionals with extensive experience in managing numerous claims of great technical complexity.

Our technical team is composed of professionals from all disciplines with proven capacity, technical competence, efficiency and independence in claims handling.

Services are provided considering criteria of geographical proximity as well as the specialization required in each case.

The occurrence of a claim, especially when complex and/or high value, requires refined, adequate, efficient, and immediate handling.

We are aware of all the particularities involved in the management of a claim and fully integrate them into our workflow: what to do, when to do it, why and how to do it, ensuring a high and stable quality of our work during the settlement process.

Our commitment is to provide exceptional service and act as loyal partners. Considering our capacity as a team of surveyors, duly registered with the National Insurance Federation, our aim is to promote effective risk management and loss handling to mitigate the outcome and establish any motions for reimbursement.

We are Members of the IILA - International Institute of Loss Adjusters (www.iila.com) and Members of the International Association of Marine Consultants and Surveyors (www.interams.org).

The course of action taken by our professionals represents impartiality, competence, trust, and ethics. Our quality policy provides a framework for objectives and is constantly reviewed for continued stability.

In this way, we ensure that the distinctiveness of our services is backed by accurate information provided in real time, to protect our clients interests by consistently mitigating the risks arising from loading, unloading, transportation, warehousing and so forth.

Our rich experience has been enriched by working together with external experts and allows us to conduct strategic partnerships and consultations in a variety of different fields, in addition to our flexible terms and capacity to offer tailor-made quotations, bearing in mind the characteristics of each service. Our head office is in Brazil. Clients worldwide have immediate access to our services through our worldwide network of business associates.